Continuity Programs,
Inc. Online Store Help Topics
Free Help Placing Orders:
Toll-Free – 1-800-521-0026
Weekdays 8am – 5pm Eastern
Q: What are my
delivery options?
A: Select
a product based on if you will be utilizing our direct mail or bulk shipping
services. Please allow for 24-48 hours processing time. For business cards,
please allow 48-72 hours processing time.
Direct Mail: When you upload your own mailing list, or purchase one
through the store, you may choose USPS Standard mail (5-15 business days) or
upgrade to First-class mail (2-3 business days).
Bulk Ship: We offer FREE Ground Shipping on all orders! If you need
it faster, choose from flat rate options for 2-day or Standard Overnight,
regardless of order quantity! FedEx Priority Overnight is also available with
the price based on order size and weight.
Q: How do I get
started?
A: Select
a product group, then select the design or product to best suit your order.
Then customize the document and upload or purchase a recipient list. Finally,
approve the proof and proceed to checkout.
Q: How do I upload a
mailing list?
A: After
you choose your design or program, add your contact information and message,
you can upload your mailing list. You will then be prompted to map your fields.
Q: I was logged out, did
I lose my customization?
A : No,
you most likely did not lose the order you were working on. Your
uncompleted orders are saved in the "Drafts" menu item.
Q: Can I edit or
download a mailing list I used in the past?
A : Yes,
your past lists are saved in the "My Account" menu under
"Recipient Lists".
Q: How do I see what
orders I placed in the past?
A : All
your order history is saved in the "My Account" menu under
"Order History".
Q: How do I check the
status of my order?
A : In
your "Order History",
click on the Order Number. There will be a column showing your order status.
Q: Who do I contact if
I have questions?
A : Email
customerservice@continuityprograms.com or Call 1-800-521-0026 (Weekdays 8am - 5pm Eastern)